Do your staff have to have conversations with clients or family members where miscommunication has
the potential to cost money or damage reputation?

Project Happen calls this Workplace Communication. We can work with your staff to help them make
sure that they are listening and explaining to clients and families in a way that is going to end with a
smile not a frown.

We try to do this so that each staff person finds their own ‘style’.

Communication Literacy can be an important issue for people in the ‘trades’ where natural talent is
perhaps ‘being on the tools’ rather than ‘being with the people’!
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Copyright© 2018 Project Happen Ltd.
Supporting the ‘wow’ in your workplace and community.